Home

Online Store – FAQ

1. CHOOSE THE RECORDS

Choose the records you wanna buy visiting the shopping categories. When you click on “ADD TO CART”, you put the record on a virtual cart, owned by us. You can close the window and the cart will follow you. That is important if you wanna continue buying other items.

2. HOW TO CONFIRM YOUR ORDER

When you have finished, you have to click to the button: “CHECKOUT”. There, you can make the payment through your Paypal Account or with your credit card or bank account. If you don´t have a paypal account, don´t have to register anywhere.

3. OTHER WAYS TO PAY

If you buy from Spain, you can pay cash on delivery or paying in our bank account. There´s no other ways to pay if you buy from another country.

4. CHECKOUT

At the end of the process, our system and Paypal will write you an email. This is your email confirmation. A person from Aloud Music will contact you in the next days. Normally, in the next 3-5 days, but sometimes it takes a week or more. We are just 1 person working on that and sometimes we are not in the office. If we answer so late, we´re sorry, but be sure there will be any problem with your order.

5. MINIMUM ORDER

Minimum order is 10 euros. If your order doesn´t come to this minimum, we have to charge 5 euros.

6. ESTIMATED TIMES TO RECEIVE THE PACKAGE

Normally, it takes between 7 and 15 days from the delivery day. It depends on the country. Actually, send to USA takes around 25 days. We send usually packages on thursday/friday.

7. SHIPMENT WAY

We send packages through the spanish postal service (Correos) every week as Music/Books, a special service into the spanish postal service. It´s slower than usual, but seems to be totally safe. There´s no tracking number. If you need a tracking number, please write us to send you a registered package (we will send you the costs).

8. IF YOU DON´T TAKE THE PACKAGE

If the package is returned to Aloud Music, you must pay the complete costs of the shipment.

9. HOW TO USE THE SEARCH ENGINE

You have 3 options: search for band, for name of the record or name of a song. You can search for record company, too.

10. CAN I RETURN THE RECORDS?

Yes. The record has to be in a perfect condition and has to be returned in the next 15 days. You will pay the shipment costs. If the record arrives broken or in bad condition, we will try to know what happened and we will send you a new one with any cost for you.

11. TO BUY RECORDS THAT ARE NOT IN OUR STORE

We will order it to our supplier. It will take between 20 and 30 days more. We will write you to let you know if we can get the record or not. If it´s impossible to get the record, we will refund you the money.

12. AFRAID TO BUY THROUGHT INTERNET

From 2003, we are a really serious company that works online without any problem. Our credit card system is owned by Paypal, maybe the most important money company around the world. We know we are spanish, and we love it, we´re sure you will love us too 🙂 We´ve sent more than 3500 orders in the last 12 years.

13. NOBODY WRITES ME!

The most important thing you have to have is the Paypal confirmation email. We work on the music scene. Sometimes we have to travel to a festival or to a show, and we don´t have email with us. Please, be patient. With your confirmation email, you will receive your order for sure into the estimated time.

14. MÁS INFORMACIÓN

Escri­be al email [email protected]

15. SHIPMENT COSTS POLICY

Aloud has no shipment costs when you buy from Spain. That´s one of the points of our philosophy. We started to do it in 2006 and feel really happy with the people answer.

Every shipment costs around 2,83 and 6 euros. We pay for it. The reason is simple: if you buy a record in a physical shop at 10 euros, we want that you pay 10 euros online, too.

It´s impossible to do the same when you buy from another country. Spanish postal service is really expensive when you send abroad. The worst case are the vinyls. We can pay 12-14 euros to ship to Europe, or 20-22 euros to ship to USA. Yes! we live in Spain…

So, each record is charged with 2 euros in Europe and 5 euros in the rest of the world, and vinyls, t-shirts and packs are charged with 4 euros in Europe and 8 euros in the rest of the world.

Europe
2 euros for each record +
5 euros for each vinyl/t-shirt/packs

Rest of the world
4 euros for each record +
8 euros for each vinyl/t-shirt/packs